Once a real estate deal is firm and all conditions are fulfilled, many brokers assume the hard work is over and that it’s time to shift into cruise control. At TEAM BROADY, protecting our clients means staying fully engaged from start to finish, and often, well beyond. We believe that clear, consistent communication between all parties is crucial to a smooth closing. While other brokers may step back once the paperwork is signed, we continue to guide, follow up, and advocate, because that level of care isn’t optional for us; it’s how we do business. It can be tedious, time-consuming, and often thankless, but it’s also where the most important details get handled and where costly mistakes are avoided.

In It For The Long Haul…

A truly successful real estate experience can take time, sometimes a lot of it. From the first meeting to the final signature, the journey can stretch over months or even years. Life events, changing needs, and shifts in the market often shape the timeline in unpredictable ways. That’s why we stay connected, involved, and available for as long as it takes. Patience and consistency are essential, and so is a broker who doesn’t disappear when things slow down.

It can be tempting for a broker to step back once an offer is accepted or to shift focus to the next deal or client. But we believe the most important work happens after that point. Seeing our clients through to the very end, no matter how long the process takes, is not just part of the job—it’s the part that defines us.

After Conditions Are Met, But Before Closing

Once all conditions have been fulfilled, whether it’s mortgage approval, inspection waivers, or review of condo documents, the deal becomes firm and final. At this point, many brokers believe the heavy lifting is done. But in reality, this is when the risk of things going sideways can be at its highest. Unfortunately, some brokers treat this stage as an opportunity to step back and move on to their next deal. Whether it’s due to laziness, lack of professionalism, or a desire to avoid extra work, this hands-off approach can leave clients exposed to unnecessary risk.

We believe our role in protecting our clients doesn’t end with an accepted offer - it extends right through to closing and beyond. Our continued presence shields clients from avoidable issues, miscommunication, and costly mistakes. Here are just a few examples where our proactive involvement has made a critical difference:

Property Visits
Buyers often want to revisit the property after the deal is firm, whether to show it to family members or bring in tradespeople for measurements or estimates. When representing buyers, we’ve learned to include a clause in the offer ensuring access for these visits. Why? Because we’ve seen sellers flat-out refuse to grant access! More importantly, brokers must be present at these visits. During one such visit, we witnessed a well-meaning elderly seller make a verbal promise to our buyer to pay for a costly repair that was not outlined in the offer. The seller’s broker wasn’t there to intervene, and protect her client’s best interests. 

Side Deals
It’s common for buyers and sellers to want to negotiate over things like furniture or appliances not included in the offer. These informal side agreements can easily lead to confusion, misunderstandings, or disputes when not properly managed. Without both brokers there to document and guide the conversation, both parties are left vulnerable to miscommunication and unmet expectations.

Direct Communication Between Parties
It might seem innocent and harmless when a buyer’s broker asks for the seller’s phone number, to give to their client, usually because the buyer has a few simple questions. However, skipping the broker involvement to “save time” is almost always a bad idea. We’ve seen direct communication spiral into harassment, late-night texts, pushy requests, even aggressive behavior. That’s why we maintain a firm policy: no direct contact before closing. All questions must go through us, in writing, so we can manage expectations and ensure clear, well-documented communication.

Why Our “Above and Beyond” Service Matters 

Going the extra mile provides peace of mind and a smoother transaction. Here’s why our comprehensive representation makes a difference. Knowing that you have a committed professional by your side means one less thing to worry about during a life-changing event.

At TEAM BROADY, our mission is to ensure that each of our clients receives meticulous and continuous support throughout their real estate journey. Full representation until the signing day and beyond is not just our policy, it's our promise. If you're looking to embark on a real estate journey with a team that truly stands by you every step of the way, please contact us today! We can be reached at 514-613-2988 or by email at info@teambroady.ca